Effective Date: July 2, 2024
At Kashif Enterprise, we strive to ensure that you are completely satisfied with your purchase of our blue light blocking glasses for gamers from screensafespecs.com. If you are not satisfied with your purchase, we offer a comprehensive returns and refunds policy to address your concerns.
1. Return Conditions
To be eligible for a return, please ensure that your product meets the following conditions:
- The product must be unused and in the same condition that you received it.
- The product must be in the original packaging with all tags, labels, and accessories included.
- The return request must be made within 30 days of the delivery date.
2. Initiating a Return
To initiate a return, follow these steps:
- Contact Us: Email our customer support team at [email protected] with your order number, the reason for the return, and any relevant details or photos of the product.
- Receive Return Authorization: Our customer support team will review your request and, if eligible, will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack and Ship the Product: Carefully pack the product in its original packaging and include the RMA number inside the package. Ship the product to the address provided by our customer support team.
3. Return Shipping Costs
- Customer Responsibility: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Damaged or Defective Products: If the return is due to our error (e.g., you received a defective or incorrect product), we will cover the return shipping costs.
4. Refunds Process
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment. Please note the following:
- Original Shipping Costs: Original shipping costs are non-refundable.
- Restocking Fee: A restocking fee of 10% of the product price may apply for returns that do not meet the eligibility criteria.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Products that have been personalized or customized
6. Exchanges
If you wish to exchange your product for a different size, color, or model, please follow the return process outlined above and place a new order for the desired product. We will process your return and refund once we receive the original product.
7. Contact Information for Customer Support
If you have any questions or need assistance with your return or refund, please contact our customer support team:
Kashif Enterprise
Gujrat
Email: [email protected]
8. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.
By purchasing from screensafespecs.com, you agree to this Refunds and Returns Policy. Thank you for choosing Kashif Enterprise. We value your business and are committed to providing you with high-quality products and excellent customer service.